Terms of Service

Customers should review these terms before ordering because they define rights and responsibilities across the online shopping relationship.

Website Integrity and Content

Site use must remain lawful and respectful of technical security, intellectual property, personal information, and other customers. The service's creative and technical materials may be used only for legitimate interaction with the store unless an owner grants broader rights.

Rights That Remain Protected

No provision should be interpreted to waive mandatory rights, and any limitation of damages operates only where legally valid.

Listings, Inventory, and Orders

Product and price information is subject to verification, and a material error or lack of inventory may require contact, correction, or cancellation. We reserve reasonable order-review rights, including quantity controls and cancellation where payment, security, inventory, or law requires it.

Lawful Use

Supported tenders include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, all billed in USD. Tax treatment follows applicable law and can vary by order or destination; universal tax-free status is not offered. A paid, accepted order moves through warehouse handling in 1–2 business days before shipment. Once fulfillment is complete, the standard shipping estimate is an additional 4–6 business days. If fulfillment has not released the parcel, cancellation may be requested; otherwise the shipment is governed by our return terms. A customer has 30 days after delivery to start an eligible change-of-mind return or to seek an exchange.

Store Contact Record

Questions may be directed to Nalgene at chinguyen400827@gmail.com or 844-625-4363. Unless a separately authorized return location is provided in writing, the physical and return address is 75 Panorama Creek Dr, Rochester, New York, 14625, United States.