Refund Policy

We administer returns with a documented process that preserves customer rights while helping each request move efficiently.

Important Eligibility Limits

Customized products, gift cards, clearance or Final Sale purchases, and opened intimate or hygiene-sensitive goods fall outside voluntary-return eligibility. The restrictions concern preference returns only and do not displace remedies for damage, defect, incorrect delivery, or a missing item.

After Approval

A successful refund decision is followed by repayment to the original method in 5–10 business days, separate from any bank-side posting delay. If fulfillment has not released the parcel, cancellation may be requested; otherwise the shipment is governed by our return terms.

Change-of-Mind Requests

A customer has 30 days after delivery to start an eligible change-of-mind return or to seek an exchange.

Cost Allocation

Once a voluntary return is authorized, return shipping is merchant-paid and must follow the supplied instructions. We take responsibility for authorized return transport whenever the order arrives damaged, faulty, incorrect, or short an item.

Store Contact Record

Questions may be directed to Nalgene at chinguyen400827@gmail.com or 844-625-4363. Unless a separately authorized return location is provided in writing, the physical and return address is 75 Panorama Creek Dr, Rochester, New York, 14625, United States.