Payment Policy

These provisions govern card acceptance, USD settlement, payment review, tax calculation, and repayment.

About Credit/Debit Card

Supported tenders include Visa, Mastercard, Maestro, American Express, JCB, Diners Club, and Discover, all billed in USD.

Approval and Fraud Controls

We use Shopify's secure transaction flow so complete card details are not openly retained or displayed by the storefront. Orders proceed after successful authorization and screening, with problematic or unsupported transactions subject to cancellation.

Cancellations, Credits, and Tax

Tax treatment follows applicable law and can vary by order or destination; universal tax-free status is not offered. If fulfillment has not released the parcel, cancellation may be requested; otherwise the shipment is governed by our return terms. A successful refund decision is followed by repayment to the original method in 5–10 business days, separate from any bank-side posting delay.

Store Contact Record

Questions may be directed to Nalgene at chinguyen400827@gmail.com or 844-625-4363. Unless a separately authorized return location is provided in writing, the physical and return address is 75 Panorama Creek Dr, Rochester, New York, 14625, United States.