Shipping Policy

These delivery terms explain our U.S.-only service, complimentary standard option, handling schedule, transit estimate, and tracking process.

United States Fulfillment

Complimentary standard transport applies throughout the United States to the full order total. We accept shipping destinations within the United States only, excluding all international locations.

Dispatch and Shipment Visibility

A paid, accepted order moves through warehouse handling in 1–2 business days before shipment. Once fulfillment is complete, the standard shipping estimate is an additional 4–6 business days. All fulfilled purchases include carrier tracking, communicated after shipment is created.

Corrections and Exceptions

Before paying, check the destination carefully; we can review requested edits only while fulfillment is still pending. Contact customer service about carrier delays or package-condition and contents issues, and we will coordinate the next steps. If fulfillment has not released the parcel, cancellation may be requested; otherwise the shipment is governed by our return terms.

Store Contact Record

Questions may be directed to Nalgene at chinguyen400827@gmail.com or 844-625-4363. Unless a separately authorized return location is provided in writing, the physical and return address is 75 Panorama Creek Dr, Rochester, New York, 14625, United States.